BnkFood Account and Data Deletion

1. BnkFood Has No Online Account

BnkFood requires no registration or cloud account. The Android mobile app works on a local network (LAN), paired with the hub installed on the establishment's computer. Operational data (orders, products, customers, closes) is stored exclusively on the establishment's local hub, not on BNK Tecnologia's servers.

There is therefore no online account deletion process. The available removal actions are described below.

2. Remove the App or Unpair a Device

To remove a mobile device from use:

• On the mobile app: sign out or uninstall the app. Uninstalling removes the session data stored locally on the device.
• On the establishment's hub: go to device management and revoke the device. After revocation, the device loses system access immediately, even if the app is still installed.

3. Delete Operational Data

Operational data (orders, products, customers, daily history) resides on the establishment's local hub. The establishment, as controller of that data, can delete it at any time through the hub's own options or by removing the local database.

Backups generated by the system also remain under the establishment's control and can be deleted according to the establishment's internal policy.

If you are an end customer of an establishment (for example, your name was recorded for store credit or a tab) and want your data deleted, the request must be directed to the establishment itself, which is the controller of that data.

4. Request Deletion of Data Held by BNK Tecnologia

BNK Tecnologia retains only licensing data (licensee identification and contact, hub code, contracted plan) and voluntary commercial contact data provided via the website. To request deletion of that data:

• Send an email to contato@bnk.tec.br with the subject: BnkFood data deletion request.
• Identify the establishment and, if available, the hub code (`central_id`).
• Specify the data you want deleted or changed.

We will respond to the request within 15 days. We will confirm the data deleted and, where applicable, identify any data that must be retained due to a legal obligation.

5. Cancel the License or Commercial Relationship

To end the commercial relationship with BNK Tecnologia, contact us at contato@bnk.tec.br. After cancellation, the license is revoked at the end of the current period and the system stops working for that hub.

The establishment can continue to access local data on the hub until the software is uninstalled or the database is deleted.

6. Confirmation and Timelines

After receiving your data deletion request, we will send a confirmation by email within 2 business days. The actual deletion will take place within 15 days, except for data that must be retained due to a legal obligation, which will be communicated to the requester.

7. Contact

For any questions about data deletion or cancellation, contact us at contato@bnk.tec.br.